Privacy & Shipping
Your privacy is important to us. All information collected is used only by our Life Tree Importing team for the purpose of processing your order.
We will never give out, or sell your information to a third party, or record any transaction details. Your details are protected by an SSL payment gateway server.
Life Tree Importing will not be responsible for any costs associating with bank fees or exchange rates.
Payment details are private, and only held by the bank or institution processing the sale on our behalf.
All pricing of products and for shipping on our website will appear in Australian dollars. Pricing may be subject to change without notice. Prices include GST.
Often, we publish content or links, connecting our website to content relevant to our brand. This content may contain links to other websites controlled by third parties (Third Party Websites). Life Tree Importing does not take any responsibility for any content for Third Party Websites, and if you choose to browse these websites, it is at your own risk.
Website Product Photography
We understand the importance of detail, and for that reason, we do our best to provide you with accurate images and descriptions of our products.
Please remember that screens and devices reproduce colours differently and lighting at the time of photography may vary. We cannot guarantee an exact colour match.
Returns + Exchanges
Please read all product descriptions before making your purchase.
Please choose carefully as we do not offer a refund for change your mind or unsuitability of your purchase. We do not offer an exchange or refund on sale items.
If your product has a fault, we will happily replace the item, please email us to discuss.
The returned product must be received in it’s original condition unworn, unsoiled, unwashed and with any tags still attached.
Items will be inspected before an exchange or refund is issued.
Please contact us for further instruction.
If you're unsure of styles and sizes, please read all the information on the product listing. If you need any further information, please don't hesitate to contact us before you place an order.
PLEASE BE AWARE - Delivery times are quoted on our website's checkout and are generated by our shipping agent. *These times are estimated from when your items are dispatched (not from when the order is placed), and are only an estimate. It can take up to 4 days to dispatch orders. For example; if the estimate you receive on checkout is 2 days delivery time, and it takes 2 days to dispatch your purchase, your order should arrive in approximately 4 days.
All products are shipped within Australia only.
Upon dispatch, your tracking details will be emailed to you from our shipping agent. Please keep these handy for checking on your order.
*please note that on occasion, time frames may be delayed - eg; school holidays, public holidays, restock, new product launches, etc.Orders are dispatched from Mornington, Victoria Australia.
Please make sure your details are correct at checkout, The address and email you provide are used for the dispatch of your order and are uploaded automatically into our postal system.
If your parcel is unclaimed or returned to us for any reason, we will contact you once we receive the parcel. We are happy to resend your parcel, however postage costs (including the return fee) are the responsibility of the customer. If a refund is preferred, the postage fees and charges will be deducted before the final amount is credited at our discretion.
We are unable to ship items to PO box addresses. Please ensure the address you provide is a residential or business address.
Combining OrdersWe are happy to combine multiple orders for you, to save on shipping costs. If you've placed an order, and wish to add something else, please place a new order. Once the multiple orders have been placed, please email us with the order numbers that you're wanting to combine.
As long as an order hasn't already been dispatched, we are happy to manually combine the orders for you, and process a postage refund if necessary.